Hi Team,
I just read two articles -- Women’s World Banking “What Do Microfinance Customers Value?” & CGAP’s “Safe and Accessible: Bringing Poor Savers into The Formal Financial System” -- and thought I'd share what I took away from the articles:
Poor men and women use savings as a strategy for economic management and there is a high demand for savings opportunities despite low use of formal savings mechanisms and institutions. Many poor men and women turn to informal savings groups because they seem to offer greater accessibility, defined in terms of proximity, affordability, and liquidity. In one study lenders measured “turn-around-time” as the most important factor when considering a loan.
Poor individuals also prioritize security when identifying savings opportunity. While formal mechanisms may appear more secure to the outside observer, because the risks associated with these mechanisms tend to be less transparent, they may appear riskier to poor prospective savers; in short, it may be “easy for clients to misjudge the relative security of informal versus formal options” (Deshpande 2005). Moreover, clients typically express an interest in clear requirements that they can understand and uphold.
Interestingly, some studies indicate that many individuals express a preference for individual vs. group loans; they feel more secure on their own (perhaps b/c they have full information about risk etc).
Finally and not surprisingly, micro credit recipients also typically express an interest in higher loan amounts, more flexible terms (no compulsory savings), and lower interest rates.
Formal institutions should do more to make their offerings accessible and intelligible to poor savers. Various technological innovations (i.e. phone banking) have been introduced and indicate first steps in this direction. As we move forward with our project it will be useful to use this framework (accessibility; security; flexibility) to examine the practices of various MFIs in